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I Make It Happen

News Story

Through focusing on key customer service values, Pace’s I Make It Happen campaign is helping departments around the University reach even greater standards of excellence in service of our students.

At the end of 2016, Pace launched the first phase of the new I Make It Happen initiative to student-facing departments including Admissions, Office of Student Assistance, Financial Aid, Student Development and Campus Activities, Human Resources, and the Welcome Center. These departments are often a first point of contact for students and their families, help navigate students through stressful situations, and play a vital role in the local, national, and international reputation of the University.

The goal of I Make It Happen is to increase Pace University’s student retention and, as a result, graduation rates by sustaining a culture which creates positive, quality student interactions and improves the student experience throughout the University. The departments in this first phase have also developed assessment tools to gauge their ongoing customer service performance and to develop improvement plans.

The I Make It Happen initiative is based on five key tenants:

  • > Accessibility
  • > Respectfulness
  • > Accountability
  • > Professionalism
  • > Proactivity

Delivering on these important customer service values not only elevates the standing of each individual department, but also provides our students the college experience they deserve. 

Faculty and staff members who exhibit exemplary commitment to service, as well as the ideals espoused by the I Make It Happen initiative, can be recognized through monthly Your Excellence Shows (YES) Awards, the employee recognition program from the human resource department. If you would like to recognize a Pace staff member or student worker for their outstanding work, we encourage you to nominate them via the YES Award form.